What are the responsibilities and job description for the Parts Specialist position at HM Cragg?

Job Description

Parts Specialist

HM Cragg has been an industry leader in the backup power solutions space for over 40 years and has achieved 600% growth over the last 10. This past year has been another record setting year for the company with 35% revenue and 10% headcount increase, and we show no signs of slowing down. One important factor that has contributed to our continued success is that we are an employee-owned organization which fosters a culture of accountability and collaboration. In addition to competitive compensation and benefits, they also believe in providing our employee-owners opportunities to advance their careers and accelerate their individual growth - both personally and professionally.

Position Overview

A successful Parts Specialist must be highly organized and be able to anticipate the needs of technicians and customers to ensure that all materials needed are provided accurately and on time.

Reporting Relationship

The Parts Specialist reports to the TW Enterprises Parts Manager

Responsibilities / Accountabilities

Monitor inventory and stock levels in main and service truck warehouses

Receive parts stock and special-order parts in a timely manner

Guarantee all parts are properly tagged and stored in the appropriate bin location

Help manage data analytics on parts stock values, market retail, freight cost, and restock to avoid unnecessary costs

Order parts in advance for upcoming jobs

Ship parts to remote technicians and customers

Provide stock level and sales reports to Management

Quote parts items for repairs

Field customer phone calls for parts sales

Look up parts for account managers and technicians

Work with Parts Manager to source new suppliers to reduce costs and improve quality

Ensure a safe working environment

Back up shipping and receiving in unloading trucks and properly receiving shipping documents

Skills / Knowledge

Knowledge of parts inventory monitoring practices

Excellent communication and sales skills

Experience in operating forklifts or the aptitude to be trained to do so

Personal Attributes

Detail-oriented

Able to work calmly and efficiently in a fast-paced and changing environment

Demonstrates honesty and integrity in work and relationships

Dependable

Able to work independently

Demonstrates servant-based principles with internal and external customers

Possesses strong work ethic and takes ownership of both company and client goals / objectives

Focused on understanding, meeting, and exceeding customer expectations

Conforms to company policies and procedures and meets company goals and objectives; protects company assets and interests

Travel Expectations

None

Qualifications

High school diploma or equivalent

1 years' experience in related field

Standby power or generator experience preferred, but not required

Must be able to lift 50 lbs. repeatedly

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As an Electrical Engineer, you'll receive a cell phone reimbursement each month. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.

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