L2 Support Lead/ Senior Support Analyst

HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for L2 Support Lead/ Senior Support Analyst in Charlotte, NC and Columbus, OH. Below is the detailed job description.

Title: L2 Support Lead/ Senior Support Analyst

Location: Charlotte, NC and Columbus, OH

Primary Skills: Modern Application Development-PAAS-Pivotal

Job Description:

Job Summary
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues. (1.) Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team s performance.

• L2 support experience
• 6 7 years support experience
• Linux/unix scripting experience

Primary Skill

• PCF (Pivotal Cloud Foundry) and Mongo DB - Mandatory
• Exposure to any 1 Observability Tool such as AppDynamics, Splunk, Grafana
• Change Mgmt using CI/CD pipeline. Harness or equivalent tools

Secondary Skill

• SSL Certificate management
• Vulnerability Management

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