Guest Room Inspector

GUEST ROOM INSPECTOR

Requirements: High School diploma or higher-level education.

3 years Hotel Housekeeping experience with a minimum of 1 year as Lead Housekeeper

General Responsibilities:

• Assum the role of Head Housekeeper in his or her absence.
• Directly supervise all maintenance, laundry and housekeeping personnel and ensure proper completion of all housekeeping, laundry and maintenance duties.
• Direct and coordinate all the cleaning and maintenance activities of the Hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations and the routine maintenance and properly scheduled preventative maintenance.
• Ensure the proper appearance of the hotel from the entrance to the roof. Direct and coordinate the cleaning and maintenance of the parking lot and walkways, the property landscaping, service and trash areas, and the exterior of all buildings.

Primary Functions:

• Scheduling:
  • Schedule all housekeeping, laundry and maintenance personnel.
  • Track and maintain labor hours and labor standards for all housekeeping, laundry and maintenance activities.
• Profit:
  • Monitor and control daily costs per occupied room (CPOR) for all housekeeping and maintenance activities.
• Quality:
  • Facilities: Ensure that the hotel meets/exceeds House and Brand quality standards.
  • Guest Service: Ensure that the hotel meets/exceeds House and Brand standards for guest satisfaction.
• Leadership:
  • Leading: Motivate, coach and train laundry and housekeeping team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition.
  • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to H House’ Standard Operating Procedures.

Specific Responsibilities:

• Room Inspector is supervisor of the Housekeeping, Laundry and Maintenance departments
• Room Inspector shall:
  • Be responsible and accountable for all storing, maintaining and inventorying all linens, amenities, chemicals and cleaning supplies, equipment, tools and parts.
  • Start the work shift one hour before the room attendants arrive, review yesterday’s productivity, assign rooms and conduct a Facilities team huddle in absences of Operations Manager.
  • Ensure departmental staffing, scheduling, coaching and training.
  • Ensure the daily and Deep Cleaning of the Guest Rooms and Public Areas.
  • Ensure regular repairs and maintenance and Preventative Maintenance procedures
  • Be responsible for maintaining and appreciating the hotel asset including the land, parking lot and walkways, landscaping, the buildings, all public areas, all back of the house areas, the laundry, all storage areas and the furniture, fixtures and equipment.
  • Be responsible and accountable for the Brand and H House Quality Assurance processes and rankings.
  • Monitor and control room attendant minutes per occupied room, for both daily cleaning and deep cleaning.
  • Monitor and control routine maintenance and preventative maintenance.

Understand and be able to use the property management system.

• Have a good understanding of all the hotel operating procedures.
• Enforce all existing new policies and procedures with the housekeeping, laundry and maintenance staff.
• Prepare and post the housekeeping, laundry and maintenance staff work schedules when needed.
• Read front office communications logs daily.
• Monitor the appearance of all housekeeping, laundry and maintenance staff, to ensure they are following the company uniform policy.
• Conduct weekly departmental meetings, and individual meetings as needed.
• Exhibit good leadership skills.
• Order, check and maintain housekeeping, laundry and maintenance supplies at par.
• Inform the General Manager of any unique situations, or unusual developments in housekeeping, laundry and maintenance operations.
• Handle guest complaints effectively.
• Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
• Complete weekly schedule for housekeeping, laundry and maintenance staff as per standard operating procedures.
• Be knowledgeable of room types and standards for supplies.
• Open and close rooms as required for maintenance.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.