DIRECTOR OF COMMUNITY MANAGEMENT

Description

JOB SUMMARY: 

Association management company seeks team member for the role of Director of Community Management.  The Director of Community Management must be a strategic leader with integrity, a collaborative nature, and a desire to help others be successful.  The role is responsible for leadership and direction of both a small portfolio of community associations and a team of community managers to support superior quality and timeliness of services.  The Director of Community Management will possess strong relationship building capabilities, proven problem-solving skills and the ability to motivate and develop employees.  

SCOPE: 

The Director of Community Management is a full-time, salaried employee. This employee reports directly to the Vice President and is responsible for overseeing the day-to-day operations of the assigned portfolio of associations and community managers. 

Qualifications

RESPONSIBILITES: 

Leadership: 

• Active oversight of assigned Community Managers 

• Regularly attend industry events with dual objectives of education and business development 

• Act as a liaison and coordinate between departments and outside parties.  Convey/express information/data effectively and accurately. 

• Demonstrate integrity and honesty while interacting with clients and team members 

• Actively participate in implementing company policies and procedures 

• Conduct/assist in team trainings 

Community Management Operations: 

• Successfully manage a small portfolio of communities. 

• Resolve every client conflict that comes to the Director’s attention in a timely manner. 

• Periodically attend regular board meetings and annual meetings with each manager responsible for (typically 1-2 per month). 

• Develop and maintain strong relationships with association boards for each manager responsible for. 

• Proof outgoing work for those associations assigned to direct report Community Managers. 

• Must be able to regularly attend and actively participate in evening meetings as required. 

• Provide back up on-call service. 

Employee Engagement and Performance Management 

• Set performance goals with Community Managers, considering individual strengths and weaknesses and ensuring goals are directly linked to the company objectives. 

• Provide on-on-one training and mentorship with Community Managers to ensure the management contract terms are met. 

• Meet with direct report Community Managers on a regular basis, both one-on-one and in a team environment, to promote the development of skills as well as team rapport. 

• Monitor and recommend staffing needs; actively participate in the interview and hiring process, perform periodic and annual evaluations of subordinates, recommend, and implement discipline as required. 

• Coordinate phone calls and email when a Community Manager is on vacation or out of the office for more than one (1) day. 

KNOWLEDGE, SKILLS & ABILITIES: 

Knowledge:  

The position requires knowledge in the following areas: 

• Intermediate understanding of association accounting  

• Community Association Housing Model expertise  

• Advanced understanding of Microsoft products  

• Advanced writing and communication skills 

Skills: 

The incumbent must possess the following skills: 

• Effective verbal and listening communication skills – articulate ideas, concepts, products, and strategies to internal and external customers. 

• Ability to establish and maintain effective working relationships with peers, executives, and external partners. 

• Attention to detail and high level of accuracy 

• Effective organizational skills 

• Presentation skills 

• Problem solving  

• Customer service skills 

• Computer skills including the ability to proficiently operate spreadsheets, relational databases, word processing programs, and e-mail as well as type a minimum of 45 wpm 

Personal Attributes: 

The incumbent must also demonstrate the following personal attributes: 

• Be honest and trustworthy 

• Be respectful 

• Be flexible and adaptable 

• Demonstrate sound work ethics 

• Good sense of humor 

• Align with the company’s core values of Gratitude, Generosity, Accountability, Relationship Building, Excellence and Problem Solvers 

EDUCATION & WORK EXPERIENCE QUALIFICATIONS: 

Bachelor’s degree or equivalent work experience and must hold or be actively working towards CAI’s AMS designation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position.