House Attendant

Description

The House Attendant is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. Assisting Room Attendants on designated floors. He/she is also responsible for delivering items as luggage, irons, coffee, etc. to guest rooms.

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Deliver any clean linen, if applicable, to assigned sections.
• Complete special projects as assigned by Executive Housekeeper.
• Pick up any Room Attendant’s dirty linen or trash as needed constantly throughout the shift.
• Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters.
• Vacuum guest corridors as trained.
• Maintain the stairwells to hotel standards.
• Maintain cleanliness and organization of linen rooms.
• Remove all objects (example: room service trays, trash, etc.) from guest hallways to the service area or Housekeeping Office as needed.
• Practice safe work habits to ensure safety to guests, fellow employees and self.
• Handle requests for luggage handling or check in/out in a friendly, efficient and courteous manner.
• Handle items for “Lost and Found” according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Be familiar with Mid-Continent Hospitality policies and house rules.
• Be familiar with correct guest room cleaning procedures to assist with cleaning if needed.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by supervisor.

Requirements

Activities: 

• High School diploma or equivalent and/or experience in a hotel or a related field preferred. 
• Must have a valid driver’s license for the applicable state (property specific).

Skills Needed: 

• Medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
• Ability to stand during entire shift. 
• Must be able to evaluate and select among alternative courses of action quickly and accurately. 
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.