What are the responsibilities and job description for the House Attendant position at Hobby45?
Description
The House Attendant is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. Assisting Room Attendants on designated floors. He/she is also responsible for delivering items as luggage, irons, coffee, etc. to guest rooms.
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Deliver any clean linen, if applicable, to assigned sections.
- Complete special projects as assigned by Executive Housekeeper.
- Pick up any Room Attendant’s dirty linen or trash as needed constantly throughout the shift.
- Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters.
- Vacuum guest corridors as trained.
- Maintain the stairwells to hotel standards.
- Maintain cleanliness and organization of linen rooms.
- Remove all objects (example: room service trays, trash, etc.) from guest hallways to the service area or Housekeeping Office as needed.
- Practice safe work habits to ensure safety to guests, fellow employees and self.
- Handle requests for luggage handling or check in/out in a friendly, efficient and courteous manner.
- Handle items for “Lost and Found” according to the hotel standards.
- At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
- Be familiar with Mid-Continent Hospitality policies and house rules.
- Be familiar with correct guest room cleaning procedures to assist with cleaning if needed.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Maintain compliance with all company policies and procedures.
- Perform related duties as assigned by supervisor.
Requirements
Activities:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must have a valid driver’s license for the applicable state (property specific).
Skills Needed:
- Medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high pressure situations.
- Must maintain composure and objectivity under pressure.
