Cryogenic Sales and Service Representative (In Training)

Position Summary

The Cryogenic Sales & Service Representative-in-Training is an entry level position with the primary goal of training to be a Cryogenic Sales and Service Representative. Upon completion of the initial training the individual must perform the basic duties of a Cryogenic Sales & Service Representative with no more than intermittent assistance from more senior Cryogenic Sales & Service Representatives and/or Cryogenic Sales & Service Manager.

Responsibilities

Sales & Marketing Goals

• Learn to produce quotation for cryogenic metering systems, parts and field service in response to customer inquiries.
• Learn to process new cryogenic product sales orders for entry into production.
• Report quality related customer issues on cryogenic products to the Cryogenic Sales & Service Manager.
• Report competitive information including competitor pricing and product offerings provided by customers to the Cryogenic Sales & Service Manager.
• Become familiar with features and benefits of all cryogenic related product offerings from Hoffer Flow Controls.

Field Service

• Travel to customer locations to perform field service and equipment calibration is a regular part of the Cryogenic Sales and Service Representative’s regular duties. The Cryogenic Sales and Service Representative-in-Training must be willing and able to travel to multiple customer sites during the training period in the company of a senior Cryogenic Sales and Service Representative and/or the Cryogenic Sales and Service Manager to gain direct field training to perform these duties.
• Travel for such service work after completion of the training and certification by the Cryogenic Sales and Service Manager of the employee’s abilities to independently perform the work will be a critical milestone to becoming a Cryogenic Sales and Service Representative.
• Demonstrated ability to conduct the work in accordance with established Hoffer standards for quality and integrity.
• The ability to travel 20% to 30% of the time domestically or internationally is a requirement for the position during both the training and post-training periods.

Authority Level

• Prepare quotations under adequate supervision by senior cryogenic sales and service staff.
• Conduct all calibration related work in accordance with Hoffer standards for quality.

Qualifications

• Mechanical and/or electronics aptitude strongly preferred.
• Proficient in Microsoft Office suite software
• Capability to effectively work in a team-oriented work culture
• Solid written and verbal communication skills.
• High energy level, high standards of excellence, high integrity and work ethic.
• Must be in sound physical condition and able to lift 75 pounds unaided.
• Must hold a valid driver’s license.
• Must hold or be able to obtain a US passport.

Basis of Evaluation

• Demonstrated progress towards achieving the training goals above at or before the end of the initial 90-days in this position.
• Successful completion of the initial training phase within approximately 12-months of initial employment in this position.
• Certification by the Cryogenic Sales and Service Manager of the employee to work independently as a cryogenic field service technician at least domestically within 18-months of initial employment in this position.