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Customer Service Representative

Hoffman's Exterminating
Burlington, NJ Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 4/25/2025

Job Type

Full-time

Description

Are you passionate about helping people and delivering exceptional service? Do you have a knack for building strong customer relationships and assisting with product or service inquiries? If so, we want you to join our dynamic team as a Customer Service Representative !

We are looking for a motivated and personable individual to provide top-notch support to our valued customers. You'll have the opportunity to engage with customers, resolve issues, and contribute to our overall mission of excellence in service delivery.

Specialties Available :

  • General Customer Support :

You'll be the go-to person for providing timely, friendly, and effective assistance. Whether it's answering questions, resolving issues, or guiding customers through our products / services, your role will ensure that every customer interaction is handled with care.

  • Sales-Focused Customer Engagement :

    • In addition to standard customer support, you will also have the opportunity to upsell and cross-sell products based on customer needs. Your insights and recommendations will contribute to customer satisfaction while helping us achieve our sales goals.

    Key Responsibilities :

  • Respond to customer inquiries through various channels (phone, email, chat).
  • Resolve customer issues and provide clear, concise solutions.
  • Offer tailored product recommendations, upsell, and cross-sell when appropriate.
  • Maintain and update customer accounts.
  • Stay informed about product / service updates and promotions to assist customers effectively.
  • Handle high volumes of customer interactions while maintaining quality.

    • Requirements

  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • Proven experience in a customer service role or related field.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving abilities with a customer-centric approach.
  • Ability to handle stressful situations with professionalism and patience.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work various shifts, including evenings and weekends if necessary.

    • Salary Description

    20.00 - $29.00 / hr Monthly / Quarterly bonuses

    Salary : $20 - $29

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