Customer Experience Team Lead

Over the past 5 years, Hoffmann Brothers has evolved from a small, family-owned business with 50 employees into a dynamic organization of over 400 team members, serving multiple markets. With ambitious plans for continued growth, we attribute our success to the exceptional quality of our people – and now, we're offering you the opportunity to be a part of this journey.

We are currently seeking a Customer Experience Team Lead in St. Louis. This key leadership role is ideal for a passionate and skilled individual. As Team Lead, you will have the rewarding responsibility of mentoring and coaching a team of 7-8 customer experience professionals.

In addition to your day-to-day responsibilities of assisting customers over the phone, you will empower and inspire your team to deliver exceptional service. You’ll also collaborate closely with fellow team leaders, dispatch, and department managers to achieve both departmental and company-wide goals.

If you're driven to lead and excel in a fast-paced, customer-focused environment, this is your chance to make an impact. Join our leadership team and help shape the future of Hoffmann Brothers.

Qualifications:

• Prior Call Center experience required.
• Proven experience in identifying and implementing process improvements to enhance efficiency and customer satisfaction.
• Strong leadership skills with a passion for motivating, mentoring, and helping others achieve their full potential.
• Solid understanding of Customer Service Representative procedures and proficiency with relevant software applications.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

What We Offer:

• Exceptional benefits package, including:
  • Paid vacation time and paid holidays
  • 401(k) matching program up to 4%
  • 100% employer-paid medical, dental, and vision insurance premiums for you and your family
• Competitive hourly pay with ample opportunities for overtime
• The opportunity to work under the guidance and support of our Customer Experience Manager

Safety: 

• Must consider safety one’s primary job, both for personal, coworker and public benefit, and must have general knowledge of safe working practices and of MOOSHA requirements. 

Requirements:

• To adequately perform the duties of this job the employee is regularly and routinely required to sit; stand, walk, stoop, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. 
• The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.  

Hoffmann Brothers is an Equal Opportunity and Affirmative Action Employer.