What are the responsibilities and job description for the Customer Experience Lead position at McDonald's Franchisee?
*Must Be 16 Years of Age or Older to Apply*
Seeking person that possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests’ expectations
KEY RESPONSIBILITIES
• Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
• Ensures expedient service of food and beverages to the Guest.
• Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.
• Learn menu and beverages, expertly recommends and upsells on items.
QUALIFICATIONS
* Must be able to deliver plates and food and clear tables
* Must be dressed neatly and well-groomed in company approved uniform at all times
* Must be able to calmly respond to angry Guests and notify a Manager
* Must be able to stand and walk during entire shift
* Must be able to reach, bend, stoop and wipe counters/tables
PASSION FOR THE GUEST SERVICE
*Creates a seamless Guest experience, welcoming the Guests, and enthusiastically meeting their needs.
* Creates a strong first impression promptly greeting Guests.
* Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.
* Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcome and appreciated.
* Makes the bar an attractive and exciting place to visit.
* Establishes a strong rapport with all Guests to create fans and repeat business.
COMMUNICATION
*Keeps the lines of communication positive, open and productive.
* Keeps interaction positive and productive; avoids conveying negative messages.
* Listens carefully and attentively to others without interrupting.
SALESMANSHIP
*Keeps it fun and keeps it real; seeks opportunities to sell others on the whole brand experience.
* Demonstrates a unique, lighthearted style that is personal and memorable.
* Listens carefully to Guests' needs and suggests add-ons accordingly.
* Knows drinks and menu items and is able to speak knowledgeably to make personal recommendations.
* Grows the business and expertly upsells menu items where appropriate.
RELIABILITY & ACCOUNTABILITY
*Works hard, carefully follows direction and established guidelines, and delivers quality results.
* Consistently arrives to work prepared and ready for the shift.
* Ensures all responsibilities are fulfilled before ending his/her shift.
* Sets the standard by adhering to established rules and guidelines.
* Admits mistakes and takes prompt action to correct them.
* Holds self and others accountable for delivering consistent quality results
