Credit & AR Analyst

Job Summary

The Accounts Receivable Analyst is an entry-level position within the Accounts Receivable and Credit Department and functions as a key member of the Accounts Receivable team. The position requires developing expertise in all areas of credit for assigned customers and will include investigating and resolving customer receivables issues. This position requires a highly detailed candidate to ensure that customer accounts are reflected accurately. This position also requires excellent communication skills – both written and verbal, as the Accounts Receivable Analyst will need to work cross-functionally with the billing, maintenance, cash application, and accounting teams as well as directly with external customers. Communication with customers includes following up on delinquent accounts as well as resolving customer billing issues. In addition to the accounts receivable duties, this position also performs other risk management duties, such as reviewing certificates of insurance, serving as backup for credit card and ACH payment processing, as well as assisting with special projects led by the Director of Credit and Accounts Receivable.

Essential Duties and Responsibilities

• Reviews a portfolio of customer accounts and identifies and works with past due accounts to ensure timely collection
• Researches, investigates, and resolves external customer billing inquiries
• Makes outbound collection calls in a professional manner
• Develops and maintains relationships with external customers
• Assists in the preparation of the bi-weekly accounts receivable aging status report that is reviewed with the executive leadership team
• Updates accounting records and software systems to document customer communications
• Collects customer payments in accordance with payment due dates.
• Identifies issues that may lead to account delinquency and escalates them with management
• Provide timely follow-up on customer payment arrangements
• Regularly collaborates with the sales team to recommend solutions to mitigate customer risk or identify opportunities to support customer growth
• Assists with customer master data maintenance, including new account setup, change in payment terms, change in customer contact info, payment method, etc.
• Other duties as required.

Requirements

• Bachelor’s degree in Accounting or Finance preferred, or equivalent work experience
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite, Including Office 365
• Intermediate to advanced Excel skills a plus
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Self-motivated with a desire to grow and develop
• Strong customer service skills
• Basic understanding of finance, bookkeeping and accounting principles
• Strong organizational skills, attentive to detail, accurate and efficient