What are the responsibilities and job description for the Front Desk Receptionist position at Hogan Transportation?
Job Description
Job Description
Job Summary
Answers inquiries and provides information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Essential Duties and Responsibilities
- Operates a telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greets persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Schedules appointments and maintain and update appointment calendars
- Hears and resolves complaints from customers or the public
- Files and maintains records
- Performs administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Transmits information or documents to customers, using computer, mail, or facsimile machine
- Analyzes data to determine answers to questions from customers or members of the public
- Collects, sorts, distributes, or prepares mail, messages, or courier deliveries
- Provides information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Processes and prepares memos, correspondence, or other documents
- Keeps a current record of staff members' whereabouts and availability
- Takes orders for merchandise or materials and send them to the proper departments to be filled
- Schedules space or equipment for special programs and prepare lists of participants
Requirements
Physical demands
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs / day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs / day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs / day)
Physical Demands Lift / Carry
Stand F 10 lbs or less O
Walk F 11-20 lbs O
Sit C 21-50 lbs O
Manually manipulate F 51-100 lbs N
Reach outward F Over 100 lbs N
Reach above shoulder O
Climb N Push / Pull
Crawl N 10 lbs or less O
Squat or Kneel O 11-20 lbs O
Bend O 21-50 lbs O
Grasp O 51-100 lbs N
Speak C Over 100 lbs N
Other Physical Requirements
Vision : Near, Color, and Peripheral
Sense of Sound : Standard
Sense of Touch
Work Environment
Office
