Automotive Trade Up BDC Representative - Johnson Subaru of Cary

Due to our remarkable growth, Johnson Subaru of Cary has the exciting opportunity to expand its team of Automotive Trade Up BDC Representative. We are seeking friendly, experienced, and goal-oriented individuals with positive attitudes to fill open positions immediately. Bring your ambition and passion, and we will take care of the rest!

Johnson Subaru of Cary is a member of Johnson Automotive, one of the fastest growing automotive groups in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences.
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Job Overview:
The Trade Up BDC Representative will play a key role in supporting the dealership's service and sales teams. This position involves proactively communicating with service guests to enhance their experience and generate sales opportunities. The ideal candidate will focus on providing a high level of customer service, creating value through trade-in offers, and ensuring smooth transitions between the service and sales departments.

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• Guest Communication: Contact service guests via email two days prior to their scheduled appointment and follow up with a phone call the day before to confirm the appointment and identify potential trade-in opportunities.
• Trade-Up Folder Distribution: Ensure all guests receive their trade-up folders either prior to their vehicle's service or after service completion.
• Sales Opportunity Development: Actively identify and create sales opportunities with service guests. Once an opportunity is identified, work closely with the Trade-Up Specialist to schedule appointments or seamlessly transition the guest to the sales team.
• Equity Checks: Approach service guests to offer equity checks in a non-pressuring manner, introducing them to the process. Managers and the Trade-Up Specialist will handle the appraisal and continue the sales conversation.
• Administrative Support: Prepare trade-up flyers for the following day’s business, organize trade-up folders, and ensure the service schedule is printed and available for the sales department’s review at the end of the day.

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Job Requirements:

Strong communication skills, both written and verbal;
Ability to work independently and as part of a team;
Customer-focused, with a positive and professional attitude;
Detail-oriented with strong organizational skills;
Prior work experience in customer service, sales or the automotive industry is a plus but not required;
All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports;

Pay: $17 an hour, plus a sales bonus based on overall store performance

Hours: 8am – 5pm Monday through Friday, one hour lunch break daily

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Benefits:

Your benefits begin on the first day of the month following 60 days of employment

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life, Voluntary Life, and AD&D Insurance

Long-Term Disability

Short-Term Disability

Accident Insurance

Cancer Insurance

Critical Illness Insurance

FSA and HSA options

EAP (Employee Assistance Program)

Pet Insurance

Will Prep Services

Travel Aid (Assistance Services Program)

PTO/ Holiday

Johnson Automotive is an Equal Opportunity Employer.

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