What are the responsibilities and job description for the Inside Sales Representative position at Holbrook Auto Parts?
Inside Sales Representative
Holbrook Auto Parts has been serving the Detroit area for over 75 years as an ASE Certified service and parts shop. With multiple locations, we pride ourselves in offering high-quality, tested used automotive parts and unbeatable service
Role Description
The Inside Sales Representative is tasked with engaging with assisting current and prospective customers with sales of product and/or services, pricing or part questions, or order and shipping information. Familiarity with the automotive parts sector, along with exceptional organizational and communication abilities, is also essential for this role.
Responsibilities:
- Drive revenue growth through proactive promotion of both new and established products.
- Proactively reach out to current clientele to evaluate inventory needs and initiate sales discussions.
- Guide customers through product and service offerings, addressing inquiries on parts, pricing, and services.
- Identify and nurture relationships with potential clients to foster new business opportunities.
- Deliver consistent customer and technical support to maintain satisfaction among existing accounts.
- Efficiently handle order processing tasks, including order entry, accuracy checks, and shipping details.
- Identify and capitalize on opportunities for upselling and negotiation of pricing.
- Communicate vital information to customers, including unit prices, shipping schedules, and any relevant delays.
- Offer advice on part substitutions or modifications when requested items are unavailable.
- Assumes other duties as assigned.
Qualifications:
- High School graduate or equivalent
- 1-2 years of prior Call Center sales or customer service relations required
- Prior automotive experience and knowledge of automotive parts
- Must be able to work in cooperation with others
- Must be attentive to detail and ensure accuracy in work assignments
- Must be able to communicate effectively with others and be a team-player
- Must possess the ability to deal tactfully with customers
- Must be organized, motivated, and a self-starter
- Ability to use a variety of office equipment including 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software
- Must be able to work under pressure comfortably
- Call Center and Cash handling experience
Work Schedule:
- Must be able to work a flexible schedule which may include an assortment of days, evenings and/or weekends (as needed) to provide quality service to our clients and ability to successfully grow the business.
