What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn and Suites Bolingbrook?
The Holiday Inn and Suites in Bolingbrook is looking for a flexible full-time Guest Service Representative. Must be able to work some evenings and weekends. The GSR will provide timely and professional check in and out services in accordance with established scripting and standards. This includes: up-selling rooms, accurately processing all cash and credit card transactions, promoting teamwork through daily communication; responding to guest complaints, promoting hotel services; including ensuring staff is properly trained on service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc., monitoring performance and recommending corrective action when needed. And other duties as deemed by the management team. Qualifications and Requirements include a High School diploma or equivalent, plus one year front office/guest relations experience . Some college is preferred and you will be required to work nights, weekends, and/or holidays.
This job requires the following:-Frequent standing behind the desk and front office areas.-Carrying or lifting items weighing up to 50 pounds.-Handling objects, products and computer equipment.-Use of a keyboard to operate various property management and reservations systems, etc.-Communication skills are utilized a significant amount of time when interacting with guests and colleagues.-Reading and writing in English utilized often-Basic math skills-Problem solving, reasoning, motivating and training abilities-Friendly, upbeat demeanor
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $16 - $17
