What are the responsibilities and job description for the Front Desk Guest Service Representative-Night audit position at Holiday Inn- Big Rapids?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls and direct them to the appropriate department or staff member
- Assist guests with check-in and check-out procedures
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
Qualifications:
- Excellent communication and customer service skills
- Proficient in using phone systems and other office equipment
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel operations and guest relations is a plus
- High school diploma or equivalent qualification
This position offers a great opportunity to work in a dynamic hospitality environment. If you enjoy interacting with people, providing exceptional customer service, and being the first point of contact for guests, then this role is perfect for you. Apply now to join our team as a Front Desk Agent!
Job Type: Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
