Front Desk Agent

Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere at our hotel or resort. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out procedures efficiently while maintaining accurate guest records.
• Handle reservations, cancellations, and modifications through various phone systems and online platforms.
• Respond promptly to guest inquiries and requests, providing information about hotel amenities, services, and local attractions.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Maintain the cleanliness and organization of the front desk area.
• Collaborate with housekeeping and maintenance teams to address guest needs promptly.
• Assist in managing guest complaints or concerns with professionalism and empathy.
• Uphold hotel policies and procedures while ensuring compliance with safety regulations.

Requirements

• 1 year hotel front desk experience
• Strong customer service skills with a focus on guest satisfaction.
• Opera experience preferred
• Must be available to work 2 days and 3 nights
• Excellent phone etiquette and communication skills
• Familiarity with front desk operations, including night audit procedures is a plus.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficient in using computer systems and phone systems relevant to hotel operations.
• A positive attitude, team-oriented mindset, and willingness to learn new skills in the hospitality industry.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift

Experience:

• front desk: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Canton, OH 44718 (Required)

Ability to Relocate:

• Canton, OH 44718: Relocate before starting work (Required)

Work Location: In person

Salary : $14