What are the responsibilities and job description for the Front Desk Agent position at TownePlace Suites New Philadelphia?
Front Desk Agent
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain accurate guest records and handle cash transactions
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain cleanliness and organization of the front desk area
Skills:
- Excellent hospitality and customer service skills
- Strong communication skills, both verbal and written
- Multilingual abilities (bilingual in English and another language preferred)
- Knowledge of hotel operations and guest services
- Familiarity with phone systems and computer software for hotel management
- Ability to handle difficult situations with professionalism and composure
- Strong attention to detail and organizational skills
- Ability to work well in a team environment
If you are a friendly, customer-focused individual with a passion for hospitality, we would love to have you join our team as a Front Desk Agent. In this role, you will be the first point of contact for our guests, providing them with exceptional service throughout their stay. You will have the opportunity to interact with people from all walks of life, ensuring their comfort and satisfaction during their time at our hotel.
We offer competitive pay, opportunities for career growth within the hospitality industry, and a supportive work environment. If you are ready to embark on an exciting journey in the world of hospitality, apply now!
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Rotating weekends
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Front desk: 1 year (Required)
Work Location: In person
Salary : $13