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Hotel Front Desk Overnight Shift - Part time

Holiday Inn Downtown Indianapolis
Indianapolis, IN Part Time
POSTED ON 5/14/2024 CLOSED ON 7/22/2024

What are the responsibilities and job description for the Hotel Front Desk Overnight Shift - Part time position at Holiday Inn Downtown Indianapolis?

COME JOIN OUR TEAM!!

PRIMARY RESPONSIBILITIES:

  • Apply only if you have an outgoing, positive attitude and love to work with people!
  • Receives shift instructions and drawer from Manager and reviews Front Desk Log.
  • Generates current house status and pre-registration report.
  • Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks.
  • Checks in guests, establish credit, and assigns rooms according to standard operating procedures.
  • Verifies guest history information, issues guest room keys, and answers guest inquiries.
  • Answers switchboard promptly, relays calls and records messages.
  • Receives and sorts incoming mail and prepares outgoing mail.
  • Post any and all incidental charges to guest folios.
  • Checks out guests, finalize folio, collects payment, and obtains guest room key.
  • Resolves customer complaints, recording specific complaint information.
  • Maintains and cleans the immediate work area.
  • Balances drawer at the end of shift and prepares cash drop and records on Cash Drop Log.
  • Records significant information to Front Desk Log.
  • Maintains compliance with company policies, practices, procedures, and safety standards.
  • Inspects all conference rooms and common areas each day to ensure security standards are met.
  • Reports in proper uniform, which is cleaned and pressed.
  • To be familiar with local competition and rates
  • To attend and participate in staff meetings.
  • To handle all incoming reservations and record properly.
  • To be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc.
  • To handle inquiries, both phone and in person, giving property tours when at all possible.
  • To perform daily, area hotel availability checks.
  • Washes dry and folds laundry during their shift according to the Laundry Attendant guidelines.
  • Other duties as requested.

Job Type: Part-time available

Experience preferred
'
Work Remotely-No

Qualifications
- Customer service experience in a hotel or hospitality setting
- Front desk experience, preferably in a hotel environment
- Strong guest service skills and ability to handle guest inquiries and requests efficiently
- Proficiency in using multi-line phone systems
- Knowledge of hotel operations and night audit procedures
- Excellent communication skills and phone etiquette
- Ability to speak multiple languages is a plus
- Prior experience in hospitality management or hotel management is preferred
- Strong attention to detail and ability to handle guest relations effectively

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 24 per week

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Holidays
  • Night shift
  • Overtime
  • Weekends as needed

Work setting:

  • In-person

Work Location: In person

Salary : $15 - $16

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