What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Downtown Memphis?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we encourage you to apply.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.
- Handle reservations, cancellations, and modifications through phone systems and online platforms.
- Maintain guest accounts by processing payments and ensuring all charges are accurate.
- Assist with night audit duties as needed, including balancing accounts at the end of the day.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies and procedures while maintaining a high level of guest relations.
Skills
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Previous experience in hotel management or hospitality management is preferred.
- Strong customer service skills with a focus on creating positive guest experiences.
- Proficiency in using phone systems and hotel management software is beneficial.
- Excellent interpersonal skills with the ability to build rapport with guests quickly.
- Attention to detail and organizational skills to manage multiple tasks efficiently.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
Join us in delivering outstanding hospitality experiences as a Front Desk Agent!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Memphis, TN 38103 (Required)
Ability to Relocate:
- Memphis, TN 38103: Relocate before starting work (Required)
Work Location: In person
Salary : $15
