What are the responsibilities and job description for the Hotel Front Desk Clerk position at Holiday Inn Express - Albany, GA?
Job Description
Job Description
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation :
10 hourly
Responsibilities :
- Communicate with housekeeping to make sure guest rooms are ready
- Bookkeeping : keep accurate records of all hotel guest account information
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Mitigate customer complaints as needed
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications :
About Company
At Holiday Inn Express, Albany, GA, our mission statement is simple :
To provide legendary service to our guests by empowering our team to consistently deliver the spirit of hospitality in a safe and respectful working environment."
What We Offer :
We are a Drug-Free Alcohol-Free Workplace
Salary : $10
