What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Holiday Inn Express and Suites Algonquin IL?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in and check-out processes. This role requires excellent communication skills, attention to detail, and a passion for hospitality. Bilingual candidates are encouraged to apply as they can enhance our guest experience.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures.
- Manage reservations, cancellations, and modifications efficiently using hotel management software.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Operate phone systems to manage incoming calls, ensuring proper phone etiquette at all times.
- Conduct night audits as required to ensure accurate financial reporting and record keeping.
- Maintain the cleanliness and organization of the front desk area.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Resolve guest complaints or issues with professionalism and courtesy.
Experience
- Previous experience in guest services or hospitality is preferred but not mandatory.
- Familiarity with front desk operations in a hotel setting is advantageous.
- Strong knowledge of phone systems and hotel management software is a plus.
- Bilingual abilities are highly valued to better serve our diverse clientele.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- A positive attitude, strong work ethic, and commitment to providing outstanding hospitality.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 8 – 32 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Relocate:
- Algonquin, IL 60102: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
