What are the responsibilities and job description for the Hotel Front Desk Clerk position at Holiday Inn Express and Suites Austintown?
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Clerk, you will play a vital role in enhancing the guest experience and maintaining the smooth operation of the hotel.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications using phone systems and hotel management software.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold high standards of cleanliness and organization at the front desk area.
- Assist with administrative tasks as needed, including filing and data entry.
Experience
- Previous experience in customer service or hospitality is preferred.
- Familiarity with phone etiquette and handling phone systems is essential.
- Knowledge of hospitality management principles is a plus.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Strong interpersonal skills with an emphasis on guest relations and conflict resolution.
- Ability to work flexible hours, including weekends and holidays as required.
Join our team as a Hotel Front Desk Clerk where your contributions will make a significant impact on our guests' experiences!
Job Type: Full-time
Pay: $12.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Night shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Youngstown, OH 44515 (Required)
Ability to Relocate:
- Youngstown, OH 44515: Relocate before starting work (Required)
Work Location: In person
Salary : $12
