What are the responsibilities and job description for the Front Office Associate position at Holiday Inn Express and Suites Chicago-Schaumburg?
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. We are a brand new hotel in Schaumburg next to the Woodfield mall.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the front desk operations, including checking guests in and out efficiently.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing procedures effectively.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone systems to manage incoming calls and assist guests promptly.
- Uphold high standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in hospitality management or front desk operations is preferred but not required.
- Strong phone etiquette with excellent verbal communication skills.
- Ability to build rapport with guests and provide outstanding guest relations.
- Familiarity with hotel management software is an advantage.
- Multilingual skills are highly desirable to assist diverse guests effectively.
- Must be detail-oriented, organized, and able to multitask in a fast-paced environment.
- A passion for providing exceptional customer service in the hospitality industry is essential.
Join our team as a Hotel Front Desk Clerk and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $15.50 - $17.02 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
Work Location: In person
Salary : $16 - $17
