What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Express and Suites Clermont SE - West...?
Overview
We are seeking a friendly and professional Front Desk Agent to join our dynamic team in the hospitality industry. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest relations in a hotel or resort setting.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently and accurately.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to provide guests with relevant information.
- Operate phone systems to manage incoming calls and assist guests as needed.
- Process reservations and maintain accurate records of guest information.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high standard of guest service.
Skills
- Previous experience in hotel or hospitality management is preferred.
- Strong customer service skills with a focus on guest relations.
- Proficiency in phone etiquette and effective communication skills.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Familiarity with hotel management software is a plus.
- A positive attitude, team-oriented mindset, and willingness to learn are essential for success in this role.
Join us as we strive to create memorable experiences for our guests through exceptional service!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Clermont, FL 34714 (Required)
Ability to Relocate:
- Clermont, FL 34714: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16