Hotel Front Desk Agent

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to multitask effectively in a fast-paced environment.

Duties

• Greet guests warmly upon arrival and provide them with information about hotel services and amenities.
• Manage the check-in and check-out processes efficiently, ensuring accuracy in guest reservations.
• Handle guest inquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
• Maintain an organized front desk area, including managing phone systems and responding to calls professionally.
• Assist with administrative tasks such as filing, data entry, and maintaining records of guest interactions.
• Collaborate with housekeeping and maintenance teams to ensure that rooms are prepared for incoming guests.
• Conduct night audits as required, ensuring all financial transactions are accurate and balanced.
• Provide concierge services by recommending local attractions, dining options, and entertainment.

Requirements

• Proven experience in customer service or hospitality management is preferred.
• Strong knowledge of front desk operations within a hotel environment is advantageous.
• Excellent phone etiquette and communication skills are essential for effective guest interactions.
• Multilingual abilities are a plus, enhancing the ability to cater to diverse clientele.
• Familiarity with hotel management software and night audit procedures is beneficial.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• A positive attitude with a commitment to delivering outstanding guest services.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Overtime

Experience:

• Hospitality: 2 years (Preferred)

Language:

• Spanish (Preferred)
• Portuguese (Preferred)

Ability to Commute:

• Orlando, FL 32837 (Required)

Ability to Relocate:

• Orlando, FL 32837: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16