What are the responsibilities and job description for the Guest Service Agent position at Holiday Inn Express and Suites- Latham?
Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your primary responsibilities will include managing front desk operations, assisting guests with inquiries, and ensuring their overall satisfaction during their stay. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you.
Responsibilities
- Greet guests warmly upon arrival and provide efficient check-in and check-out services.
- Manage reservations and handle guest inquiries via phone systems and in-person interactions.
- Address guest concerns promptly and professionally, ensuring a high level of guest relations.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Collaborate with other departments to ensure seamless service delivery to guests.
- Provide information about local attractions, services, and hotel amenities to enhance the guest experience.
- Uphold the hotel's standards of cleanliness and professionalism at all times.
Qualifications
- Previous experience in customer service or front desk operations is required.
- Previous experience in hospitality preferred.
- Strong knowledge of guest services and hospitality management principles.
- Proficiency in phone etiquette and effective communication skills.
- Bilingual candidates are highly encouraged to apply, as this enhances our ability to serve diverse guests.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude, strong work ethic, and commitment to providing outstanding guest experiences.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Food provided
- Free parking
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- On call
- Overtime
- Rotating weekends
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- hotel: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Latham, NY 12110 (Required)
Work Location: In person
Salary : $17 - $20