What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites Mount Joy, PA?
Job Overview
We are seeking a dedicated and customer-oriented Front Desk Agent to join our team in the hospitality industry. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role involves managing front desk operations, assisting with guest inquiries, and maintaining a smooth check-in and check-out process. A strong emphasis on guest relations and effective communication is essential for success in this position.
Responsibilities
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations, cancellations, and modifications using hotel management software.
- Handle guest inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Conduct night audits as required, ensuring all transactions are accurately recorded.
- Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests.
- Operate phone systems to manage incoming calls and direct them appropriately.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold security protocols by verifying guest identities and managing access to the property.
Experience
- Previous experience in front desk operations or hospitality is preferred.
- Familiarity with hotel management software is a plus.
- Multilingual or bilingual abilities are highly desirable for effective guest communication.
- Strong interpersonal skills with a focus on guest relations and customer service excellence.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Knowledge of night audit procedures is beneficial but not mandatory.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Ability to Commute:
- Mount Joy, PA 17552 (Required)
Ability to Relocate:
- Mount Joy, PA 17552: Relocate before starting work (Required)
Work Location: In person
Salary : $14
