What are the responsibilities and job description for the Front Desk Manager / Agent position at Team Builder Recruiting?
Front Desk Manager / Agent
Lancaster, PA
- Be the friendly, welcoming face of the hotel, ensuring every guest has a smooth and enjoyable experience
- Greet and welcome guests with a warm and professional demeanor
- Check guests in and out efficiently using our software while providing key hotel information
- Handle reservations, cancellations, and modifications via phone, email, and in person
- Process payments accurately and maintain detailed billing records
- Address guest inquiries, requests, and concerns promptly and professionally
- Coordinate with housekeeping and maintenance to ensure rooms are guest-ready
- Maintain a clean and organized front desk and lobby area
- Follow hotel policies and procedures to ensure guest satisfaction and security
- Assist with other administrative tasks as needed
- Work a rotating schedule, including evenings, weekends, and holidays, in a dynamic hospitality environment
- Join a team that takes pride in providing top-notch service and creating a welcoming atmosphere for every guest
Hawthorne Suites by Wyndham Lancaster provides extended-stay comfort and convenience, offering exceptional guest experiences through high-quality service and well-maintained facilities. Our team takes pride in creating a welcoming and professional environment for every guest.
We seek a Front Desk Manager / Agent to serve as the first point of contact for guests, manage reservations, handle inquiries, and ensure a seamless check-in and check-out process. We'd love to hear from you if you're personable, professional, and thrive in a fast-paced hospitality setting!
Our Ideal Front Desk Manager / Agent :
What We Offer Our Front Desk Manager / Agent :
To Apply
If you have a passion for hospitality, strong communication skills, and enjoy creating positive guest experiences, we encourage you to apply for our Front Desk Manager / Agent position. Please submit your resume in MS Word or PDF format.
By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts), which may be automated, to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.
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Salary : $15 - $18
