Front Desk Manager/Agent

Front Desk Manager/Agent

Lancaster, PA

• Be the friendly, welcoming face of the hotel, ensuring every guest has a smooth and enjoyable experience
• Greet and welcome guests with a warm and professional demeanor
• Check guests in and out efficiently using our software while providing key hotel information
• Handle reservations, cancellations, and modifications via phone, email, and in person
• Process payments accurately and maintain detailed billing records
• Address guest inquiries, requests, and concerns promptly and professionally
• Coordinate with housekeeping and maintenance to ensure rooms are guest-ready
• Maintain a clean and organized front desk and lobby area
• Follow hotel policies and procedures to ensure guest satisfaction and security
• Assist with other administrative tasks as needed
• Work a rotating schedule, including evenings, weekends, and holidays, in a dynamic hospitality environment
• Join a team that takes pride in providing top-notch service and creating a welcoming atmosphere for every guest

Hawthorne Suites by Wyndham Lancaster provides extended-stay comfort and convenience, offering exceptional guest experiences through high-quality service and well-maintained facilities. Our team takes pride in creating a welcoming and professional environment for every guest.

We seek a Front Desk Manager/Agent to serve as the first point of contact for guests, manage reservations, handle inquiries, and ensure a seamless check-in and check-out process. We'd love to hear from you if you're personable, professional, and thrive in a fast-paced hospitality setting!

Our Ideal Front Desk Manager/Agent:

• Experienced: Previous experience in customer service, hospitality, or a related field preferred. Must have a high school diploma.
• Tech-savvy: Proficient in basic computer skills; experience with Opera hotel management software is a plus.
• Hospitality-minded: Genuinely enjoys interacting with guests, creating a welcoming experience, and delivering excellent customer service.
• Strong Communicator: Engages professionally with guests and team members, ensuring clear, friendly, and effective communication.
• Problem-solver & Detail-Focused: Handles guests' concerns patiently and professionally while keeping track of details to ensure smooth operations.
• Fast-paced Thinker: Stays organized while juggling check-ins, reservations, and guest inquiries in a busy hotel environment.
• Physically Capable: Comfortable standing for extended periods and lifting 20-30 lbs. occasionally.

What We Offer Our Front Desk Manager/Agent:

• $15-18/hour – Depending on Experience
• Paid Time Off
• Paid Holidays
• A professional & welcoming hotel team where you'll gain valuable hospitality experience while creating positive guest experiences.

To Apply

If you have a passion for hospitality, strong communication skills, and enjoy creating positive guest experiences, we encourage you to apply for our Front Desk Manager/Agent position. Please submit your resume in MS Word or PDF format.

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