What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Holiday Inn Express and Suites Niceville, Elgin...?
Job Summary
We are seeking a dedicated and customer-focused Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in ensuring a smooth and welcoming experience for our guests during their stay. The ideal candidate will possess strong communication skills, a passion for guest relations, and the ability to manage various front desk operations efficiently.
Responsibilities
- Greet and welcome guests upon arrival, providing exceptional customer service throughout their stay.
- Manage check-in and check-out processes, ensuring accuracy in guest accounts and reservations.
- Handle guest inquiries, requests, and complaints promptly and professionally to enhance guest satisfaction.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Perform nightly audits of financial transactions, ensuring all records are accurate and balanced.
- Prepare reports on occupancy rates, revenue, and other key metrics for management review.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold hotel policies and procedures while maintaining a clean and organized front desk area.
Requirements
- Previous experience in hotel management or hospitality management is preferred.
- Proficiency in front desk operations with a strong understanding of guest services.
- Familiarity with phone systems and reservation software is an advantage.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills with a focus on guest relations and customer satisfaction.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Availability to work flexible hours, including nights, weekends, and holidays as required.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $16.60 - $17.22 per hour
Expected hours: 32 per week
Benefits:
- Dental insurance
- Employee discount
- Free parking
- Vision insurance
Schedule:
- Evening shift
- On call
- Overnight shift
Work Location: In person
Salary : $17 - $17