What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Sole' Inn and Suites?
Overview
We are seeking a dedicated and friendly Night Auditor to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Answer phone calls promptly, demonstrating excellent phone etiquette and professionalism.
- Handle guest inquiries, requests, and complaints with a focus on providing solutions.
- Maintain accurate records of guest information and reservations using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Provide information about local attractions, services, and hotel amenities to enhance the guest experience.
- Uphold the standards of hospitality management by ensuring cleanliness and organization at the front desk area.
Requirements
- Previous experience in guest services or front desk operations within a hotel setting is preferred.
- Strong communication skills with an emphasis on phone systems and etiquette.
- Multilingual abilities are a plus to cater to diverse guests.
- Knowledge of hospitality management principles is advantageous.
- Exceptional interpersonal skills with a focus on guest relations and satisfaction.
- Ability to work flexible hours, including weekends and holidays as needed.
- Proficiency in using hotel management software is desirable but not mandatory; training will be provided.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $17.45 - $18.06 per hour
Expected hours: No more than 40 per week
Schedule:
- Night shift
Ability to Commute:
- Pensacola, FL 32502 (Required)
Ability to Relocate:
- Pensacola, FL 32502: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18