What are the responsibilities and job description for the Front Desk Agent and Night Auditor position at Holiday Inn Express and Suites NW Cypress Houston?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage guest relations effectively.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues promptly.
- Maintain accurate records of guest information and reservations.
- Assist with billing and payment processing.
- Provide information about resort amenities, services, and local attractions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Utilize phone systems to manage incoming calls and relay messages effectively.
- Uphold the highest standards of hospitality management throughout all interactions.
Qualifications
- Previous experience in customer service or guest services within the hospitality industry is preferred.
- Strong communication skills; multilingual or bilingual abilities are a plus.
- Familiarity with phone systems and basic office software.
- Excellent problem-solving skills and attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A passion for providing outstanding guest relations in a resort environment.
- Knowledge of hospitality management principles is advantageous.
Join us in creating memorable experiences for our guests while working in a dynamic and supportive environment!
Job Type: Full-time
Pay: $11.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Houston, TX 77065 (Required)
Ability to Relocate:
- Houston, TX 77065: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $15