What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites of Marinette?
Job Summary
We are seeking a dedicated and customer-oriented Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our guest relations. Must pass background check
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Provide information about hotel services, local attractions, and assist with reservations.
- Handle guest inquiries and resolve complaints in a professional manner.
- Perform night audit duties as required, ensuring all financial transactions are accurate.
- Maintain the front desk area in a neat and organized manner.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing guest relations by providing personalized service tailored to individual needs.
Requirements
- Previous experience in hotel management or hospitality is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent communication skills; bilingual or multilingual abilities are a plus.
- Ability to work flexible hours, including nights and weekends as needed.
- Proficient in hotel management software and basic computer applications.
- Strong organizational skills with attention to detail.
- Ability to handle multiple tasks simultaneously while maintaining professionalism under pressure.
- Must pass background check
Join our team as a Front Desk Agent and play a key role in creating memorable experiences for our guests!
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Holidays
Ability to Commute:
- Marinette, WI 54143 (Required)
Ability to Relocate:
- Marinette, WI 54143: Relocate before starting work (Required)
Work Location: In person
Salary : $14