What are the responsibilities and job description for the Breakfast Attendant position at Holiday Inn Express and Suites?
Position Overview:
Assists with operation of continental breakfast area. Interacts professionally, effectively, and in a friendly manner with all guests. Helps maintain the high quality standards of the hotel’s continental breakfast.
Essential Functions:
- Provides highest quality service to the guest at all times.
- Responds appropriately to any requests or concerns.
- Follows all safe food handling procedures.
- Knowledgeable of all continental breakfast core items.
- Maintains breakfast area in a clean, functional manner.
- Informs management of all guest-related problems and any shortages of core items.
- Knowledgeable of safety and security measures of the hotel.
- Must be able to work early morning shifts.
- During peak business times or during times of employee shortages, must be willing to assist with duties in other departments including housekeeping, laundry, and front desk.
- Maintains a clean lobby and breakfast area.
- Other duties as assigned.
Workplace Attitude, Behavior:
Uphold and abide by the policies in the Associate Handbook, for your position. Follow these policies, rules and regulations for the safe and effective overall operation. Must have commitment to company values.
Be a good role model and actively seek opportunities to help maintain a positive, respectful and
“harassment free” work environment. Report all harassing behavior immediately.
Display a proper professional attitude, demeanor, conduct, and cooperation effort toward guests, peers and management. Must be an excellent team player with all departments of the hotel.
Regular attendance in conformance with the schedule is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel operation. Please see your department or scheduling manager.
Work schedule prescribed by the General Manager. Work overtime when requested and approved.
You, and your team, must accept a role as an ambassador of the property for our guests. You make a major impression upon our guests regarding their stay at our property. Model the right behavior by doing the right thing for our guests.
Professionally represent the hotel and property when interacting with guests from the community and industry organizations.
Proper uniform is required and maintaining a neat, clean and well-groomed appearance per policy.
Must comply with department appearance guidelines.
Attendance at all scheduled training sessions and meetings is required.
Channel guest comments, or unsatisfactory reports, to the General Manager or Manager on duty.
Communicate shift/daily operations information, business needs, repair and equipment needs to
Management Team.
Notify your supervisor within 24 hours in the event you may have been injured on the job. Fill out all injury forms required.
Qualification Standards:
The individual must possess the job knowledge, skills and abilities, as well as be able to explain and demonstrate that he or she can perform the essential functions of the job. This being with or without reasonable accommodation, using a combination of knowledge, skills and abilities.
Education: High school diploma or GED.
Must be ablet o pass certification from health department if required.
Experience: Prior food handling experience preferred.
Specific job knowledge, skills and abilities:
- Communicate effectively with other employees and guests.
- Follow instructions as directed.
- Ability to read, write and understand basic English.
- Ability to learn and apply safe food handling practices.
Physical Requirements:
- Most work performed indoors. Temperature is moderately warm.
- Must be able to lift 20 lbs. frequently.
- Ability to lift, bend, crouch/stoop, climb, stand, reach, twist, and push and pull equipment.
Appearance Guidelines:
Hotel Department uniform is required. See dress and appearance guidelines. Also, one must maintain a neat, clean and well-groomed appearance.
Hours required are 5:30 am to 1:30 pm.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Salary : $15