What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
FRONT DESK
JOB SUMMARY: Responsibilities include balancing duties, daily paperwork, and shift reports. While completing these duties, the swing shift will attend to guest needs such as guest check-in, reservations, attending to guest questions and needs, and also daily cleaning.
Responsibilities:
- Greet customers as you see them, speak politely, and assist customers
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries.
- Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, invoicing and billing of room rates and additional charges, processing debit, and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards.
- Assist guests with check-out including, but not limited to, ensuring rooms are serviced are correctly accounted for and ready for the next guest to check-in.
- Operate a cash register and maintain an accurate and organized drawer.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction, as needed.
- Receive, input, retrieve and relay messages to guests, as needed.
- Perform daily balancing of in-room video and long-distance telephone services.
- Complete daily task list.
- Perform room key inventory.
- Communicate all pertinent shift information to the Front Desk Supervisor, the General Manager, and desk staff.
- Maintain a safe facility and use safety first practices to remain accident-free.
- Other duties as assigned by your manager.
Job Types: Full-time, Part-time
Pay: $16.66 - $17.50 per hour
Benefits:
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Weekends only
Work Location: In person
Salary : $17 - $18
