What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Answer phone calls promptly, demonstrating excellent phone etiquette while addressing inquiries and reservations.
- Handle guest requests and complaints with professionalism and courtesy, striving for complete guest satisfaction.
- Maintain knowledge of hotel services, amenities, and local attractions to provide guests with relevant information.
- Process payments and manage billing inquiries accurately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and address any issues promptly.
- Assist in managing reservations through phone systems or hotel management software.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong communication skills with an emphasis on customer service excellence.
- Familiarity with phone systems and hotel management software is advantageous.
- Multilingual abilities are a plus, enhancing our ability to serve diverse guests.
- A background in hospitality management or related fields is beneficial but not mandatory.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- A positive attitude, strong work ethic, and willingness to learn are essential for success in this role.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $10.00 - $10.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- On call
- Weekends as needed
Experience:
- IHG HOTEL: 1 year (Preferred)
Ability to Commute:
- Beaumont, TX 77708 (Required)
Ability to Relocate:
- Beaumont, TX 77708: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $11
