What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team Sunday through Wednesday; as the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless check-in and check-out experience.
Available hours: Sunday, Monday, Tuesday and Wednesday from 3pm to 11pm.
Duties
- Greet and welcome guests upon arrival and departure, offering assistance with any inquiries or concerns
- Manage guest reservations, check-ins, and check-outs efficiently
- Process room assignments and coordinate room keys
- Handle guest requests and complaints, resolving issues promptly
- Maintain a clean and organized front desk area
- Utilize hotel phone systems to answer guest calls and take messages
- Assist with maintaining accurate records and reports
- Collaborate with other hotel staff to ensure a smooth operation
- Provide exceptional customer service, both in person and over the phone
- Demonstrate a strong understanding of hotel policies and procedures
- Perform other related duties as required
Requirements
- High school diploma or equivalent
- Experience in customer service, hospitality, or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficiency in multiple languages is an asset but not required
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and organizational skills
- Ability to work a flexible schedule, including evenings and weekends
- Hospitality management or guest services experience is a plus
-Ability to stand for 8 hours
-Ability to lift up to 10 to 35 pounds
Skills
- Customer service
- Front desk
- Multilingual
- Guest relations
- Phone etiquette
- Hospitality
- Guest services
- Phone systems
Job Type: Part-time
Pay: $11.55 - $12.00 per hour
Expected hours: 8 – 32 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Ooltewah, TN 37363 (Required)
Ability to Relocate:
- Ooltewah, TN 37363: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $12
