What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Job Title: Front Desk Agent
Location:
Holiday Inn Express Gatlinburg Downtown
Employment Type: Full-Time/Part-Time
About Us:
At Holiday Inn Express Gatlinburg Downtown, we believe that exceptional hospitality begins with a warm smile and a genuine heart for service. As a leading IHG hotel, we pride ourselves on creating unforgettable experiences for our guests. Join our team and be part of a culture that values kindness, professionalism, and personal growth.
Position Overview:
We are looking for a Front Desk Agent who thrives on delivering outstanding guest experiences. As the face of our establishment, you will ensure smooth check-ins, thoughtful service, and seamless problem-solving. If you’re passionate about hospitality and love making people feel welcome, we’d love to meet you!
Responsibilities:
Greet and welcome guests with a friendly and professional demeanor.
Manage check-in and check-out processes efficiently.
Respond to guest inquiries and provide information about our property and local attractions.
Handle reservations, cancellations, and adjustments using our booking system.
Address and resolve guest concerns promptly and with care.
Maintain the front desk area, ensuring it is clean, organized, and welcoming.
Collaborate with team members to uphold our service standards.
Qualifications:
A heart for hospitality and a commitment to exceptional guest service.
Strong communication and interpersonal skills.
Previous customer service or front desk experience preferred but not required.
Ability to multitask and stay composed in a fast-paced environment.
Proficiency with computer systems; experience with hotel management software is a plus.
Flexibility to work various shifts, including weekends and holidays.
What We Offer:
Competitive pay and benefits package.
Opportunities for growth and development within our company.
A supportive and inclusive team environment.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $16 - $18
