What are the responsibilities and job description for the Front Desk Agent position at Hyatt Place Knoxville/Downtown?
The Hyatt Place Knoxville/Downtown is hiring a Front Desk Agent to join our team!
Shifts: 7am-3pm, 3pm-11pm
Weekend Availability Required
The Hyatt Place Knoxville-Downtown is a fascinating destination for both travelers and locals with our Five Thirty Lounge rooftop bar, 24/7 gym, Starbucks, and more! We are in the heart of Knoxville’s Downtown with neighbors like the historic Tennessee Theatre, the Bijou Theatre, Market Square, and Gay Street’s shops and restaurants.
Your Responsibilities
- Check the guest in and out efficiently and in a friendly manner.
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
- Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios, and emergency procedures.
- Speak with guests about Knoxville and East TN to give recommendations (activities, restaurants, etc.) and directions around downtown and surrounding areas.
- Must be able to effectively learn and operate the hotel computer system/property management system.
- Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings.
- Monitor room availability, selling strategies, discounts and frequent guest program benefits.
- Other duties as assigned.
What You Need
- Must be available to work one weekend day per week
- Verbal and non-verbal communication skills
- Positive, outgoing, and friendly personality
- Punctuality, reliability, and adherence to a work schedule are required
- Weekend availability preferred
- Front desk (any industry) experience is preferred
Perks of Working with Us
- Upbeat, supportive work environment
- Complimentary Wellness Resources
- Full-time Associates: Medical, Dental, Vision from day one, 401k with a company match, vacation and PTO policies, company paid life insurance policy, and so much more!
- Discounted rooms rates, complimentary rooms, discounted food and beverage
- Free parking
- Early Pay Day Option
- Professional Development Assistance
Job Types: Full-time, Part-time
Pay: From $15.30 per hour
Benefits:
- Employee assistance program
- Employee discount
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Rotating weekends
Application Question(s):
- Are you willing to undergo a background check, in accordance with local law/regulations?
Work Location: In person
Salary : $15
