What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at our esteemed hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently while maintaining accurate guest records.
- Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
- Maintain phone systems etiquette by answering calls professionally and directing them to the appropriate departments.
- Assist with reservations, modifications, and cancellations using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
- Foster excellent guest relations by addressing concerns or complaints with empathy and professionalism.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold the hotel's standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in guest services or hospitality is preferred.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Strong customer service skills with an emphasis on guest relations.
- Familiarity with phone systems and effective phone etiquette is essential.
- Knowledge of hotel management software is advantageous but not mandatory; training will be provided.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A professional appearance and demeanor that reflects the hotel's commitment to excellence in service.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Type: Part-time
Pay: From $13.75 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Holidays
Ability to Commute:
- Nevada, MO 64772 (Required)
Work Location: In person
Salary : $14
