Front Desk Associate

Job Overview:

As a Front Desk Associate, you will be the first point of contact for our guests and therefore responsible for providing an excellent first impression. Your primary responsibilities will include checking guests in and out, answering phone calls, making reservations, and providing exceptional customer service to all guests.

Key Responsibilities:

• Greet guests and efficiently process registration in accordance with established procedures.
• Handle guest check-ins and check-outs promptly and efficiently, ensuring all guest information and preferences are accurately recorded.
• Answer phone calls and direct calls to appropriate persons or take messages.
• Manage reservations and changes, ensuring accurate input of reservations into the system.
• Provide guests with information about hotel amenities, services, and room features.
• Respond to guest inquiries and requests promptly, ensuring complete guest satisfaction.
• Resolve guest complaints and concerns in a courteous and efficient manner.
• Maintain a clean and neat front desk area.
• Assist other departments when needed.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role preferred, ideally in a hotel environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure in a fast-paced environment.
• Proficient with computers and hotel software experience.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for long periods.
• Ability to lift up to 20 pounds.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Application Question(s):

• Are you at least 21 years of age?

Experience:

• Customer service: 1 year (Required)
• Hospitality: 1 year (Preferred)
• Computer skills: 1 year (Required)

Ability to Commute:

• Shelbyville, KY 40065 (Required)

Work Location: In person

Salary : $14