Front Desk Clerk

SUMMARY:
This position is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects HDG Hotel’s vision, mission and
core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.

• Greet guests and patrons as they arrive
• Engage with the guest to find out their room needs as well as the reason for their visit.
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Manage guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with correct room keys
• Take reservations over the telephone, through emails and in person, including groups
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities

and travel directions

• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel and the area
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms

allotted to them

• Perform basic maintenance so as to minimize out of order rooms
• Perform housekeeping and laundry functions as needed
• Balance cash at the end of the shift and generate accounting reports for the benefit

of the next shift

Job Description
JOB TITLE: Front Desk

VISION: To positively impact the people and world around us
MISSION: Brilliance in the basics of hospitality
CORE VALUES: Teamwork, Communication, Resourcefulness, Leadership, Innovation

ATTENDANCE:
Must be punctual and timely in meeting all requirements of performance, including, but
not limited to, attendance standards and work deadlines; beginning and ending
assignments on time; and scheduled work breaks; where applicable.

COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following
competencies:

Interpersonal

• Internal and External Customer Service - Manages difficult or emotional customer

situations; Responds promptly to customer needs; Solicits customer feedback to
improve service; Responds to requests for service and assistance; Meets
commitments. Interacts respectfully and amicably with coworkers.

• External Working Relationships – Develops and maintains courteous and effective

working relationships with clients, vendors and/or any other representatives of
external organizations.
Organization

• Business Necessity – The needs of the employer may be dependent on responding

to and anticipating rapidly changing external and internal demands in all aspects
of how business is conducted. This may include, but is not limited to, organization
structure, finances, goals, personnel, work processes, technology, and customer
demands. Therefore, it may become necessary to make modifications to how
business is conducted and work is accomplished, with minimal or no advance
notice to employees. Accordingly the employee must be capable of multitasking
and adapting, with minimal or no advance notice, to changes in how business is
conducted and work is accomplished, with no diminishment in work performance.

• Safety and Security – All employees are responsible for observing safety and

security procedures as applicable and reporting potentially unsafe conditions to
management.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

Job Description
JOB TITLE: Front Desk

VISION: To positively impact the people and world around us
MISSION: Brilliance in the basics of hospitality
CORE VALUES: Teamwork, Communication, Resourcefulness, Leadership, Innovation

EDUCATION AND/OR EXPERIENCE:
Less than high school education; or up to three months related experience or training; or
equivalent combination of education and experience.

LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in one-
on-one and small group situations to customers, clients, and other employees of the
organization.

COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of: Internet
Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic
Mail Software (Outlook); Presentation software (PowerPoint), Property Management
Systems.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly required to stand, use
hands to conduct work or feel, talk or hear. The employee is occasionally required to
walk, sit, and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision,
peripheral vision.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
The noise level in the work environment is usually moderate, but may vary.
Consistent uniformed attire is expected to be worn as required.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $15 - $17