What are the responsibilities and job description for the Front Office Agent/Night Auditor - (Part Time) position at Holiday Inn Express and Suites?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming and efficient experience. This position requires excellent communication skills, a strong commitment to guest relations, and the ability to handle various front desk operations in a hotel environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, including handling reservations and payments.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Address guest inquiries and resolve issues promptly to ensure satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
- Maintain accurate records of guest information and preferences in the hotel management system.
- Utilize phone systems effectively to manage incoming calls and relay messages as needed.
- Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready for arrivals.
- Uphold high standards of hospitality management by adhering to hotel policies and procedures.
Experience
- Previous experience in a hotel front desk or guest services role is preferred.
- Familiarity with hotel management software is an advantage.
- Strong phone etiquette and communication skills are essential.
- Bilingual candidates are encouraged to apply as this can enhance guest relations.
- A background in hospitality management or related fields is beneficial but not mandatory.
- Ability to work flexible hours, including nights, weekends, and holidays as required.
Join our team as a Front Desk Agent where your contributions will be valued, and you will have the opportunity to create memorable experiences for our guests!
Job Type: Part-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Houston, TX 77049 (Required)
Ability to Relocate:
- Houston, TX 77049: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
