What are the responsibilities and job description for the Front Office Supervisor position at Holiday Inn Express and Suites?
The Front Office Supervisor is to assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations.
JOB REQUIREMENTS
· Direct and oversee the selection, hiring, scheduling, and training of qualified employees
· Conduct effective department meetings and counseling sessions
· Monitor service and teamwork on a regular basis and supervise daily operations of the Front Desk
· Ensure that check-in procedures are strictly adhered to
· Ensure that rooms have been serviced and maintained to the standards established by the company
· To ensure that accounts are balanced daily
· Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
· To ensure staff under your control are fully trained
· Prepare employee weekly schedules, review worked hours for payroll compilation, ensure correct cash handling, charges, and any pay discrepancies
· Maintain information on rates, specials, packages, programs, etc while ensuring all staff are trained in all areas
QUALIFICATIONS
· Always maintain a professional appearance and manner
· Communicate with guests, help co-workers, and be a team player
· Ability to deal with internal and external customers, defuse anger, collect accurate information and resolve conflicts
· Plan and organize the work of others
· Experience in hotel operations and guest service preferred
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
Schedule:
- Morning shift
Experience:
- Front office: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Ocean City, MD 21842 (Preferred)
Work Location: In person
