What are the responsibilities and job description for the Full- Time Hotel Front Desk Agent position at Holiday Inn Express and Suites?
Brand New Holiday Inn Express & Suites MacClenny FL. !!
***OPRERA/IHG EXPERIECE PREFFERRED BUT NOT REQUIRED
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity for someone with a passion for hospitality and excellent customer service skills. Previous Holiday Inn experience is a PLUS !
Responsibilities:
- Greet guests in a warm and friendly manner upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Maintain accurate records of guest accounts and transactions
- Process payments and handle cash transactions
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Qualifications:
- Previous experience in the hotel industry or customer service role is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficiency in using computer systems and hotel management software
- Knowledge of phone etiquette and professional communication skills
- Bilingual proficiency is a plus
- Ability to work flexible hours, including evenings, weekends, and holidays
We offer competitive pay rates and opportunities for career growth within our hospitality organization. If you have a passion for providing exceptional guest service and enjoy working in a dynamic environment, we would love to hear from you.
Note: This job description is intended to describe the general nature of the work performed by employees in this position. It is not an exhaustive list of all responsibilities, duties, and qualifications required.
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Weekends as needed
Experience:
- Hotel: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Macclenny, FL 32063 (Required)
Work Location: In person
