General Manager

Job Title: General Manager

Reports To: Corporate Operations or Regional VP

SUMMARY

The General Manager is responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, the General Manager should run the hotel in accordance with the Standard Operating Procedures and Policies as set forth by the company.

The General Manager shall see to the implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans and budgets. The General Manager shall ensure the correct production and distribution of information and promotion materials as agreed to.

Responsibilities:

• Managing budgets and financial plans and controlling expenditure

• Maintaining statistical and financial records

• Setting and achieving sales and profit targets

• Recruiting, training and monitoring staff

• Planning work schedules for individuals and teams

• Meeting and greeting customers

• Dealing with customer complaints and comments

• Addressing problems and troubleshooting

• Ensuring events and conferences run smoothly

• Supervising maintenance, supplies, renovations and furnishings

• Dealing with contractors and suppliers

• Ensuring security is effective

• Carrying out inspections of property and services

• Ensuring compliance with licensing laws, health and safety and other statutory regulations

• Draw up plans and budget concepts (revenues, costs, etc.)

• Developing improvement actions, carry out costs savings

• Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks

• Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution

• Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff

• Be accountable for responsibilities of department heads in their absence

• Handling complaints, in the last resort

• Other reliable to the above mentioned, tasks in order of the executive

• Handing over opinions and beliefs, decisions etc. to the executives

• Leading various internal and external meetings

• Correct use of Company's corporate identity

• Maintain contacts with public authorities

Other Routine Responsibilities:

• Hires, trains and supervises full-time, part-time and/or temporary workers.

Prerequisites:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be enthusiastic and energetic with a passion for hospitality. Minimum three years experience as an Operations Manager, Front Office Manager, or Department Manager in a full or select service hotel. Proficiency in computers to include Microsoft Word, Excel, and other hotel operating systems. Proven record of success with Quality Assurance reviews and Guest Satisfaction. Excellent oral and written communication skills. Thorough understanding of total hotel operations. Previous experience in a full service or select service environment with a major chain.

Education and/or Experience

• General education related to hospitality, on middle and higher management level.

• At least 3 years experience within the hotel industry in Hotel Management

• Excellent written English and copy-writing skills.

• Proficiency in Word, Excel, PowerPoint.

• Experience with several hotel operation systems

• Skillful in project planning/ tasks and able to prioritize projects/tasks

• Must have prior IHG experience or prior extended stay

Physical Demands & Work Environment:

• Lift up to thirty (30) pounds, walking, bending, stretching, excessive standing and/or sitting.

• May be some exposure to chemicals.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• Do you have prior IHG or extended stay experience ?

Education:

• Bachelor's (Required)

Experience:

• Hotel management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person