What are the responsibilities and job description for the Guest Service Agent position at Holiday Inn Express and Suites?
About us
ROHM Group is a small business in HOSPITALITY. We are professional and agile.
Our work environment includes:
- Modern office setting
- Fast Paced
- Challenging
- Inclusive
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Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Answer phone calls and respond to guest inquiries promptly and courteously
- Assist guests with reservations, room changes, and other requests
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and problem-solving skills
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Skills:
- Excellent phone etiquette and communication skills
- Proficiency in using phone systems and hotel management software
- Bilingual proficiency in [languages] is a plus
- Strong customer service skills with a focus on providing exceptional hospitality
- Knowledge of hospitality industry standards and practices
- Ability to handle difficult situations with professionalism and grace
- Attention to detail and ability to multitask in a fast-paced environment
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
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Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Milton, FL 32583 (Preferred)
Ability to Relocate:
- Milton, FL 32583: Relocate before starting work (Required)
Work Location: In person
Salary : $14
