What are the responsibilities and job description for the Hotel Night Auditor position at Holiday Inn Express and Suites?
Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team. The Night Auditor plays a crucial role in ensuring the smooth operation of the front desk during overnight hours. This position involves managing guest relations, performing night audits, and maintaining accurate financial records. The ideal candidate will possess strong customer service skills and have a background in hospitality management.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Handle guest check-ins and check-outs with professionalism and efficiency.
- Address guest inquiries, concerns, and requests promptly to enhance their experience.
- Maintain the front desk area, ensuring it is organized and welcoming for guests.
- Utilize phone systems effectively to manage incoming calls and relay messages.
- Prepare daily reports summarizing occupancy, revenue, and other key metrics.
- Collaborate with other departments to ensure seamless service delivery throughout the night.
- Uphold high standards of hospitality and customer service at all times.
Requirements
- Previous experience in hospitality or customer service roles is preferred.
- Familiarity with night audit procedures is a plus.
- Strong communication skills with an emphasis on phone etiquette.
- Ability to work independently during overnight shifts.
- Multilingual or bilingual skills are highly desirable to cater to diverse guests.
- Proficiency in using front desk software and phone systems.
- Excellent guest relations skills with a focus on providing exceptional service.
- Attention to detail and strong organizational abilities are essential for accurate reporting.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
We are hiring for hotel Night Auditor Front Desk Representatives at our Luxury/Upscale hotel in Las Vegas, NM!
Attention - Do not apply for a quick and easy job, because this job is far from that. We have been in the Hospitality industry for many years - so we can seen all different walks of life. To those that put in the work and show they want to grow are given the opportunity to grow with our company. However, we don't just hand it out. Again, you must show that you want to grow and we will provide. DO NOT APPLY if you just "need a job".
This shift is typically from 11pm to 7am.
Pay: Starting at $14 an hour. If you have experience or show consistent great performance within the first few weeks, you may get a raise!
Location: Holiday Inn Express and Suites, Las Vegas, New Mexico
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Night Auditor Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: No more than 40 per week
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Las Vegas, NM 87701 (Required)
Work Location: In person
Salary : $14
