What are the responsibilities and job description for the Housekeeping Supervisor position at Holiday Inn Express and Suites?
What You'll Do
Supervise and coordinate activities of housekeeping staff engaged in cleanliness of premises and guest request deliveries. You'll be responsible for maintaining phenomenal performance and productivity levels by setting and maintaining quality standards communicating with Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.
Some of your responsibilities include:
- Assist in the coaching and training qualified housekeeping personnel.
- Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
- Prepare and distribute room assignments and keys to housekeeping attendants.
- Check floors periodically, update the current room status, and find opportunities for service improvements.
- Answer the department telephone to respond quickly to requests from guests.
- Check hotel computers for information concerning room status and enter updated room status.
- Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
- Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
- Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners.
- Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
- Submit requests for repair of cleaning equipment.
- Requisition or purchase other supplies and equipment for hotel room honor bars, toiletries, and paper products.
- Assist the Assistant Director and/or Director of Housekeeping in scheduling regular and irregular maintenance and cleanings of the hotel, including deep cleanings of room and all hotel and meeting space public areas
- Daily room inspections
What Your Qualifications will bring:
- 1 years management experience in the hospitality industry.
- Hotel housekeeping or relative experience required.
- Positivity, teamwork, and a passion for customer service!
- Flexible schedule, able to work evenings, weekends and holidays.
- Basic knowledge of MS Office.
Job Type: Full-time
Pay: $20.50 - $23.50 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Housekeeping management: 1 year (Required)
Location:
- Fresno, CA 93720 (Preferred)
Work Location: In person
Salary : $21 - $24
