Housekeeping Supervisor

JOIN OUR TEAM AT WESTERN CAMPS INC!

EXCITING JOB OPPORTUNITY: Housekeeping Supervisor

ABOUT US: At Western Camps Inc., we are more than just a team - we are a community united by our core values. Our key responsibility is prioritizing the well-being of all team members, encouraging self-care and personal growth, and extending genuine hospitality to all of the guests that visit us. At Western Camps Inc., our core values guide our actions and decisions every day. They shape our culture, define who we are, and drive us toward our shared vision of excellence. Join us and be part of a team where flexibility, ownership, integrity, collaboration, and care are not just words – they're the foundation of our success!

JOB DETAILS:

The Housekeeping Supervisor is responsible for ensuring efficient operations of the Housekeeping Department, as well as assisting in supervising the entire Housekeeping Department including rooms, public areas, and laundry room. The Housekeeping Supervisor ensures room cleanliness, presentation standards, and deadlines are met.

The Housekeeping Supervisor is responsible for ensuring daily operations are completed as pertaining to the Company standards; the Housekeeping Supervisor is expected to delegate tasks to Room Attendants and other staff assisting with daily housekeeping duties. Daily operational responsibilities include, but not limited to, the following:

• Monitor and direct all housekeeping personnel
• Inspect sleeping and meeting rooms when appropriate and inform Rooms Technician of any issues
• Adjust, if necessary, employee schedules according to the business forecast, payroll budget guidelines and productivity requirements
• Conduct daily briefings with Room Attendants to provide updates on ongoing resort operations and provide room assignments for completion during their shift
• Ensure guest privacy and security
• Motivate, coach, counsel and discipline all housekeeping personnel when necessary
• Maintain a professional working relationship and promote open lines of communication with other managers, employees, and all other departments
• Coordinates availability of rooms with Front Office Manager, Group Services Coordinator, and Operations Manager by utilizing the property management system with room status updates
• Conducts continual inspections of sleeping rooms, meeting rooms, and public areas to determine the resorts overall level of cleanliness; performs follow-ups
• Strives to reduce accidents and/or errors within the department
• Supervises all scheduled rotational and special cleaning programs
• Monitors quality of rooms by conducting and documenting inspections of cleaned sleeping and meeting rooms
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
• Ensures completion by follow through on work orders, ensures compliance with accident loss prevention programs and health sanitation standards
• Maintain the established key control system for the department
• Understand and Maintain Laundry equipment and educate all staff on proper usage
• Attends to guest calls and requests when needed
• Responsible for following and teaching Standard Operating Procedures
• Promotes positive image of the property to guests and must be pleasant, honest, friendly, and should be able to address guest requests and issues
• Monitors the responses on customer comment cards and group evaluations, identifies problem areas and formulates solutions
• Responsible for achieving and exceeding guest satisfaction scores
• Other Duties as Assigned

Staff Management & Development: The Housekeeping Supervisor oversees and manages a qualified staff and is responsible for keeping a positive morale within the department as well as a good working relationship with other departments. The Housekeeping Supervisor is responsible for alerting the Operations Manager of any disciplinary issues that need to be addressed in accordance with the disciplinary policies of Western Camps Inc., on other team members. The Housekeeping Supervisor is expected to bring any issues that are brought to their attention or observed to the attention of the Operations Manager immediately.

KEY RESPONSIBILITIES:

• Scheduling and Assigning Tasks: Creating work schedules for housekeeping staff and assigning specific cleaning tasks to ensure all areas are covered.
• Supervising Staff: Monitoring the work of housekeeping employees to ensure quality standards are met, providing training, and offering feedback.
• Inventory Management: Keeping track of cleaning supplies and equipment, ordering new supplies as needed, and ensuring proper storage and use.
• Inspection: Conducting regular inspections of rooms and common areas to ensure cleanliness and adherence to safety standards.
• Customer Service: Addressing any housekeeping-related complaints or issues from guests or residents promptly and effectively.
• Coordination with Other Departments: Working with other departments, such as maintenance or front desk, to coordinate activities and resolve issues.
• Reporting: Maintaining records of cleaning activities, supplies used, and any maintenance or safety issues
• Filling in when necessary to ensure deadlines are met

QUALIFICATIONS:

• Must have a high school education or equivalency, Minimum 2 years in Hospitality Industry
• Some supervisory experience preferred
• Bilingual preferred (Not Required)
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
• Must be able to work with and understand financial information and data and basic arithmetic functions
• Adhere to all property policies and practices
• Report to work punctually and regularly
• Work safely and successfully, including meeting productivity standards
• Adhere to established grooming standards
• Practice, as well as utilize the open door policy
• Provide an environment that encourages high standards and enthusiasm
• Must share the mission and vision of hospitality and promote the mission of Western Camps, Inc. at all times

BENEFITS AND PERKS:

Competitive Salary

Health Insurance

Retirement Plan/401K

Professional Development Opportunities

Employee Discounts

Western Camps Inc. is an equal opportunity employer. We welcome and encourage diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, genetics, disability, or age.

Job Type: Full-time

Pay: $24.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Cleaning: 2 years (Required)

Ability to Commute:

• Sanger, CA 93657 (Required)

Ability to Relocate:

• Sanger, CA 93657: Relocate before starting work (Required)

Work Location: In person